Cancellation Policy / Rebooking
- We kindly request a courtesy of a 24-hour notice for all cancellations or rebookings. A $99 rebooking fee will be applied.
- Trip Protection Reservations: Purchasing Trip Protection allows Guests to cancel at any time, for any reason, up to 6 hours before departure and receive a refund of the original purchase price.
- Refunds will be for the full reservation amount, minus the cost of Trip Protection and processing fees (33% total).
- Cancellations made less than 6 hours before the flight will be considered a no-show, and no refund or rebooking will be provided.
Trip Protection
- Trip Protection offers enhanced flexibility:
- Cancel for any reason up to 6 hours before departure, and receive a refund.
- Refunds exclude the cost of Trip Protection and processing fees (33% total).
- Cancellations made less than 6 hours before departure are considered no-shows, with no refund or rebooking.
- Not valid with 3rd party sales.
Sales and Refunds
- All sales are final. Refunds are not provided unless Trip Protection is purchased.
- Passengers are encouraged to book tours early in their stay to allow flexibility for rebooking if needed.
Refusal of Service and Pilot Authority
- The company reserves the right to refuse service to anyone deemed a threat or unfit to fly due to national security concerns.
- The Pilot in Command (PIC) has the final authority to decide whether to proceed with the flight or not.
- Any rudeness, misbehavior, or inappropriate conduct toward Sunset Flights staff will not be tolerated under any circumstances. Individuals engaging in such behavior will be immediately blacklisted, permanently prohibited from future bookings, and will forfeit their tour with no refund, credit, or rebooking.
Compliance with Pilot Instructions
- Passengers are required to follow all instructions provided by the pilot.
- Failure to comply may result in the termination of the tour without a refund.
Inappropriate Sexual Activity
- Inappropriate sexual activity on the plane is strictly prohibited.
- If such activity occurs, the flight will be terminated, and a $500 cleaning fee will be charged.
Unforeseen Circumstances
- If the tour is affected by adverse weather, Temporary Flight Restrictions (TFRs), or unforeseen maintenance issues as determined by the pilot, passengers may rebook their tour at no additional cost.
- No refunds will be given unless Trip Protection has been purchased.
Identification and Waivers
- All adults must bring a valid picture ID and complete the online waiver before the flight.
- If a passenger fails to provide a valid ID, the tour will be canceled, and no refund or rebooking will be provided.
Passenger Changes
- To change the name of each passenger on a reservation, a $99 fee will apply.
Weight Limitations
- The total combined weight of all passengers must not exceed 500 lbs.
- The maximum weight per individual passenger is 250 lbs.
- Passengers may be weighed to ensure compliance with weight restrictions.
- If the weight limitation is exceeded, a $99 fee will be charged to recalculate the weight and balance and takeoff performance for the aircraft.
No Shows
- Passenger who do not show up for their scheduled tour will not be eligible for rebooking or a refund.
- If a guest arrives more than 10 minutes past the scheduled departure time, it will be considered a no-show and is not eligible for a refund or rebooking.
Arrival and Late Policy
- We understand that Los Angeles traffic can be unpredictable, and we encourage passengers to plan accordingly.
- Passengers must arrive at the terminal at least 15 minutes before their scheduled departure time.
- A 10-minute grace period is allowed for late arrivals.
- After this grace period, the passenger will be marked as a no-show with no refund or rebooking.
Food and Drink Policy
- No food or drinks are allowed onboard unless specifically authorized by the pilot.
No Smoking Policy
- Smoking, including vaping, is strictly prohibited on all flights.
Cleaning Fee
- A $200 cleaning fee will be charged if a passenger misses the provided sick bag.
Flight Training
- Experiences are guided by Certified Flight Instructors (CFIs) and may include hands-on flight time; they are intended for recreational purposes only.
- These tours do not count toward FAA flight training hours and do not constitute formal flight instruction.
Pilot for a Day
- One passenger may take the controls (workload permits) for a portion of the flight under the guidance of a Certified Flight Instructor (CFI) at no extra charge.
- Pilot tips are appreciated but not required.
Weather Conditions and Safety Precautions
- The Pilot in Command has the ultimate responsibility for flight safety and may cancel or terminate a tour at any time if safety concerns arise.
- This includes tours planned for special occasions such as birthdays, anniversaries, and proposals. No exceptions will be made.
- Sunsets may vary depending on cloud cover, haze, or other atmospheric conditions. Visibility of the sun and the skyline is not guaranteed.
Accessibility Notice
- Please note: Our aircraft is not handicap accessible. Passengers must be able to board the aircraft independently.
Marine Layer Conditions and Refunds
- In some instances, a marine layer may form during or shortly before the flight, reducing visibility and making it unsafe or unenjoyable to proceed.
- The Pilot in Command may choose to return early or cancel the flight if visibility is compromised. A rebooking will be provided at no extra cost.
- In such cases, passengers who did not purchase Trip Protection are not eligible for a refund.
- We strongly recommend purchasing Trip Protection to ensure flexibility in the event of weather-related issues, including marine layer interference.
Language Notice
- While we strive to accommodate all guests, please note that not all of our pilots speak Spanish.
Videos and pictures
- If our social media team is present on the day of your tour, we will always ask for your permission before recording you for our social media, website, or other promotional platforms.
- All videos or photos taken by our staff are for internal use only. We do not provide a photo or video service, and we do not email or text any videos or pictures taken. By signing the waiver, you acknowledge and agree to this policy and grant us the right to use any photos or videos taken during the tour on our social media, website, and other marketing platforms when consent is given.
Respect Toward Staff
- Disrespect, harassment, or inappropriate behavior toward our pilots, secretary, or any Sunset Flights staff is strictly prohibited.
- Any guest who engages in such conduct will be immediately blacklisted, permanently banned from future bookings, and will forfeit their tour with no refund, credit, or rebooking.
- If you are not fit to speak civilly with our staff, you are not fit to fly with Sunset Flights.